Terms of use

These terms apply to JollyCare SC: the web app, the participant and plan manager portal, and the JollyCare SC mobile apps, provided by Jolly Care Services. By signing in, you agree to them.

Who can use it

JollyCare SC is for Jolly Care Services staff, and for participants, nominees, family members and plan managers we have invited. Accounts are created only by us — there is no public sign-up.

Your account

• Keep your password and two-step verification codes private, and don't share your account.
• Tell us straight away if you think someone else has used your account.
• Use only the information you are entitled to see, and only for supporting the participant.
• Staff must follow our privacy, confidentiality and record-keeping procedures and the NDIS Code of Conduct.

Not for emergencies

Messages sent through the portal are answered in business hours. In an emergency, call 000. For urgent help that isn't an emergency, phone your support coordinator.

Information in the app

We work to keep plan, budget and report information accurate, but NDIS budgets can change. Check spending in the my NDIS portal or app, or with your plan manager, before relying on it for a decision. AI-drafted report text is always reviewed by a coordinator before it is used.

Availability

We aim to keep JollyCare SC available at all times, but it may occasionally be unavailable for maintenance or reasons outside our control. It may take a few seconds to start after a quiet period.

Ending access

You can delete your account at any time. We may suspend or remove access if these terms are broken, or when we no longer provide supports. See our privacy policy for how records are kept.

General

Nothing in these terms limits your rights under the Australian Consumer Law. These terms are governed by the laws of New South Wales. We may update them and will post changes here. Questions? Contact your support coordinator.