Support
JollyCare SC is Jolly Care Services's support coordination app. It's used by our support coordinators, and by participants, their families and plan managers through the portal.
Contact us
- Hours: Monday to Friday, 9am to 5pm (Sydney time), except public holidays
- Contact your support coordinator directly.
Common questions
I forgot my password
Use Forgot password on the sign-in screen, and we'll email you a link to set a new one.
I have a new phone and can't get my two-step code
Ask your manager or our office to reset two-step verification for your account. You'll set it up again with your new phone the next time you sign in.
How do I get access to the portal?
Your support coordinator sends an invitation to your email. Participants, nominees, family members and plan managers can all be invited. Ask your coordinator if you haven't received one.
What can I see in the portal?
Participants and nominees see the plan budget, goals, upcoming meetings, documents and reports shared with them, and can message their coordinator. Plan managers see their participants' support coordination budget and a statement of billable time.
How do I delete my account?
In the app, go to My account → Delete my account, or use the account deletion page.
It's an emergency
Call 000. Portal messages are answered in business hours.
Feedback and complaints
We welcome feedback. If you're unhappy with our service, contact us and we'll work with you to fix it. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.